The hotel blends Denver's history with modern comforts, providing exemplary service in an ideal location. The rooms and suites are filled with modern amenities, and the restaurant offers high-quality ingredients. The hotel also has a comfortable lounge and bar for guests to enjoy.

The customer service at the hotel has been exceptional, with staff members going above and beyond to ensure a pleasant stay for guests. Guests have highlighted the warm and welcoming check-in experience, outstanding service, and the helpfulness of the staff.

Guests appreciate the hotel's downtown location, which is within walking distance of top attractions such as the Colorado Convention Center, 16th Street Mall, and various entertainment venues. The proximity to restaurants and shopping adds to the convenience of the location.

Guests have expressed their intention to return to the hotel due to the comfortable and modern rooms, excellent customer service, and overall positive experience. The hotel's chic and well-appointed rooms, along with the exceptional staff, have left a lasting impression on guests.